1. Delivery Coverage
We deliver to all cities across Pakistan including:
- Major Cities: Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar, Quetta, Sialkot, Gujranwala
- Small Cities & Towns: Via Leopards, TCS, Trax & M&P courier network
- Remote Areas: Delivery may take 1-2 extra days
2. Delivery Timeline
| Area | Standard Delivery | Express (if available) |
|---|
| Karachi, Lahore, Islamabad | 2-3 working days | 1-2 working days |
| Other major cities | 3-4 working days | 2-3 working days |
| Small cities / towns | 4-5 working days | 3-4 working days |
| Remote areas | 5-7 working days | Not available |
📦 Processing Time: Orders are processed within 24 hours (Mon-Sat). Orders placed on Sunday are processed on Monday.
3. Shipping Charges
Delivery is charged by the weight of your parcel, at the Leopards Courier rates through Flaship, our shipping partner.
| Parcel weight | Delivery charge |
|---|
| Up to 0.5 kg | Rs. 230 + 15% fuel surcharge (Leopards) |
| Each further 0.5 kg | + Rs. 105, + 15% fuel surcharge |
- There is no free-shipping limit — every order pays the charge for its weight.
- Products marked "Free Shipping" on their product page ship free. In a mixed cart, their weight is not counted; the rest of the cart is charged by its weight.
- The exact delivery charge is calculated at checkout from the current rates and shown before you place the order.
4. Courier Partners
We work with Pakistan's most trusted couriers:
- Leopards Courier via Flaship (primary — booked automatically when your order is confirmed)
- TCS
- Trax
- M&P (Muller & Phipps)
You will receive a tracking number via SMS/WhatsApp once your order ships.
5. Track Your Order
- Go to Track Order page on our website
- Enter your Order ID (e.g., JB-12345)
- See real-time status: Confirmed → Packed → Shipped → Delivered
Or ask our AI chat: "track order JB-12345"
6. Delivery Instructions
- Please ensure your phone is reachable — the rider will call before delivery
- Have your Order ID ready for verification
- For COD orders, please keep exact change ready if possible
- If you're not available, the courier will attempt delivery 2 more times
7. Failed Delivery
- After 3 failed attempts, the order is returned to our warehouse
- We will contact you to reschedule (additional shipping may apply)
- If unclaimed for 7 days, the order is cancelled and refunded (if prepaid)
8. Contact
📞 Phone/WhatsApp: (see the footer)
📧 Email: [email protected]
💬 Live Chat: Type "track order [ID]"